• Fully qualified Electrolux engineers
• Reliable and professional service
• Original Electrolux spare parts
• Free of charge within the manufacturer's guarantee period

Terms & Conditions

COVID-19 Notice: The health and safety of our consumers and employees is our highest priority. We are constantly monitoring the situation and act based on the latest information and UK government recommendations.

If you or anyone in your home are self-isolating in accordance with the latest government guidelines, we regret that we will not be able to attend your property at this time. You can contact us if you live alone, after 7 days from the day symptoms started. If you live with anyone who has symptoms, then the entire household needs to isolate and you can contact us after 14 days from the day symptoms started. Please see the government’s latest guidance at  https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response.

If you already have booked a service visit, we ask that you re-schedule by calling 03445 613 613

• Fully qualified Electrolux approved engineers
• Reliable and professional service
• Original Electrolux spare parts
• One agreed, fixed fee for the repair - no surprises
• Repair guaranteed for 3 months
• The cost of your Fixed Price Repair will be discounted against a replacement if we can’t repair*
• Replacements can be delivered, installed and the old appliance taken away**

If your appliance can’t be repaired, we will offer you a replacement with the optional services of disconnection and installation.

We will also deduct the cost of your fixed price repair from your new appliance*

*We can only offer a replacement if a suitable replacement is available in our current range of appliances

**Replacements can only be connected to existing fittings and fit in to existing furniture recesses, please see our pages on what to expect when having an appliance installed

Terms & Conditions

Repair & Care is a maintenance & support plan for your broken-down appliance, 

• Initial repair by an expert engineer to get you back up and running
• If we can’t fix your initial fault, we’ll refund any monies paid up until that point
• Exclusive access to Domestic & General’s Appliance Care portal to keep the product in good working order
• A remote annual health check on your appliance
• Unlimited phone support from the Appliance Care Team
• Set-up and ongoing support for your appliance
• Onsite visits by expert engineers if your appliance fails the annual health check or stops working

This Maintenance & Support Plan is provided by Domestic & General Services Limited.  For more information click here.