Washing machine glass door has scratches from inside or is cracked

Last updated 05/03/2020 10:19


  • Washing machine glass door shattered
  • Washing machine glass door is cracked
  • Washing machine glass door has scratches from inside

Applies to

  • Front loader washing machine (integrated and freestanding)
  • Washer dryer


1. Contact an Authorized Service Center.

In case of shattered/cracked washing machine glass door, we recommend requesting a visit by a service engineer.

Warning: We do not recommend using the product until the problem has been completely fixed.

2. To avoid damaging the glass in the washing machine door:

  • Put items which have metal parts in a laundry bag before adding them to the wash.
  • Do not overfill the drum or wash individual heavy items such as bathroom mats, large towels, etc.


  • Hard metal objects left in the wash, such as coins, belt buckles or metal buttons, can hit a glass door at high speed during the spinning phase and damage it.
  • Overfilled or under filled drum (rare cases)
  • Malfunction of the engine tachometer (rare cases)
Book a repair
Book a repair

Need to arrange a repair technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.