Washing machine emits unpleasant smell

If you need to move your appliance to perform suggested steps, make sure the appliance is levelled when finished

Likely causes
Click on the causes below for guidance
1
Lack of regular maintenance
Visited

Carry out a maintenance wash using a washing machine cleaner

Time: 1 min

Constant washing in low-temperature programmes can create bad smells and stains.

Regularly carry out a 90°C service wash using a washing machine cleaner to avoid unpleasant smells and marks around the door.

For washer-dryers always run a drying cycle once a month.

Buy spare parts & accessories
You can get our Care & Maintenance products here

Carry out a maintenance wash using a washing machine cleaner

Time: 1 min

Constant washing in low-temperature programmes can create bad smells and stains.

Regularly carry out a 90°C service wash using a washing machine cleaner to avoid unpleasant smells and marks around the door.

For washer-dryers always run a drying cycle once a month.

Buy spare parts & accessories
You can get our Care & Maintenance products here

2
Constant washing at low temperatures (40°C or less)
Visited

Regularly carry out a maintenance wash using a washing machine cleaner

Time: 1 min

Run the hottest available cycle without any clothes using a descaler/cleaner.

Buy spare parts & accessories
You can get our Care & Maintenance products here

Constant washing at low temperatures (40°C or less) and increasing use of detergents (enzyme-based) can block hoses, cause odours in the washing machine and can leave deposits on your laundry. This can lead to mould and gelatinous dirt build-up inside door seals, pipes and drums.

Regularly carry out a maintenance wash using a washing machine cleaner

Time: 1 min

Run the hottest available cycle without any clothes using a descaler/cleaner.

Buy spare parts & accessories
You can get our Care & Maintenance products here

Constant washing at low temperatures (40°C or less) and increasing use of detergents (enzyme-based) can block hoses, cause odours in the washing machine and can leave deposits on your laundry. This can lead to mould and gelatinous dirt build-up inside door seals, pipes and drums.


3
Blocked filter / Drain pump jammed or blocked
Visited

Make sure that the drain pump and filter are clean

Time: 10 min

Warning: Disconnect the mains plug from the mains socket. Do not remove the filter while the appliance operates. Do not clean the pump if the water in the appliance is hot. Wait until the water cools down. 

Step 1: Open the pump cover


Step 2: Place a suitable bowl below the drain pump access to collect the water that flows out

Open the chute downwards. Always keep a rag nearby to dry up any water spillages when removing the filter.


Step 3: Turn the filter 180 degrees in an anti-clockwise direction to open it, without removing

Try to use a tool (e.g. pliers) to loosen or remove the filter but do not force it too much in order not to break plastic parts.

Let the water flow out into the bowl.

When the bowl is full of water, turn the filter back and empty the container.

Repeat this step until the water stops flowing out.


Step 4: Turn the filter anti-clockwise to remove the filter


Step 5: Remove debris from the filter recess

Use a pen or pencil to rotate the impeller 2-3 times. Attempt a full rotation to make sure nothing is stuck in the impeller.


Step 6: Now that the filter is clear from debris, check if the impeller is rotating. you should feel a slight resistance like it is "spring-loaded"

Book a repair
If your impeller appears to be jammed, you may need to book a repair

Step 7: Clean the filter by rinsing it under a tap

Buy spare parts & accessories
If the filter appears to be damaged or broken, we recommend buying a new one

Step 8: Put the filter back into the special guides by turning it clockwise. Make sure that you tighten the filter correctly to prevent leakages


Step 9: Close the pump cover

When you drain the water with the emergency drain procedure, you must activate the drain system again. Put 2 litres of water in the main wash compartment of the detergent dispenser.

Make sure that the drain pump and filter are clean

Time: 10 min

Warning: Disconnect the mains plug from the mains socket. Do not remove the filter while the appliance operates. Do not clean the pump if the water in the appliance is hot. Wait until the water cools down. 

Step 1: Open the pump cover


Step 2: Place a suitable bowl below the drain pump access to collect the water that flows out

Open the chute downwards. Always keep a rag nearby to dry up any water spillages when removing the filter.


Step 3: Turn the filter 180 degrees in an anti-clockwise direction to open it, without removing

Try to use a tool (e.g. pliers) to loosen or remove the filter but do not force it too much in order not to break plastic parts.

Let the water flow out into the bowl.

When the bowl is full of water, turn the filter back and empty the container.

Repeat this step until the water stops flowing out.


Step 4: Turn the filter anti-clockwise to remove the filter


Step 5: Remove debris from the filter recess

Use a pen or pencil to rotate the impeller 2-3 times. Attempt a full rotation to make sure nothing is stuck in the impeller.


Step 6: Now that the filter is clear from debris, check if the impeller is rotating. you should feel a slight resistance like it is "spring-loaded"

Book a repair
If your impeller appears to be jammed, you may need to book a repair

Step 7: Clean the filter by rinsing it under a tap

Buy spare parts & accessories
If the filter appears to be damaged or broken, we recommend buying a new one

Step 8: Put the filter back into the special guides by turning it clockwise. Make sure that you tighten the filter correctly to prevent leakages


Step 9: Close the pump cover

When you drain the water with the emergency drain procedure, you must activate the drain system again. Put 2 litres of water in the main wash compartment of the detergent dispenser.


4
Blocked drain hose
Visited

Check the drain hose and syphon/outlet for a blockage

Time: 5 min


Step 1: Disconnect the drain hose from the drain

Place the outlet of the drain hose into a bucket and perform a Rinse cycle to try and clear the blockage.

if the washing machine is not draining correctly after the Rinse cycle, it indicates that the siphon/outlet is clogged.


Step 2: Check for a blocked syphon/outlet

Check the hose connected to the sink trap, and check if the sink is draining normally to rule out the blockage.

Check whether the drains are draining satisfactorily.

Check the drain hose and syphon/outlet for a blockage

Time: 5 min


Step 1: Disconnect the drain hose from the drain

Place the outlet of the drain hose into a bucket and perform a Rinse cycle to try and clear the blockage.

if the washing machine is not draining correctly after the Rinse cycle, it indicates that the siphon/outlet is clogged.


Step 2: Check for a blocked syphon/outlet

Check the hose connected to the sink trap, and check if the sink is draining normally to rule out the blockage.

Check whether the drains are draining satisfactorily.


5
Lack of regular maintenance of detergent drawer
Visited

Make sure the detergent drawer is clean

Time: 10 min

If the dispenser drawer or the sprinkler plate over the drawer is very dirty or covered in limescale, the water may flow out and cause the problem.

Clean the dispenser drawer in accordance with the user manual and try the appliance again.

GUIDE FOR CLEANING - The below diagrams do not show every possible variation of the drawers in our range, however the principles on how to remove the drawer and compartments remain the same.
Find user manual
For a more specific guide on your exact model please refer to the user manual

Step 1: Remove the detergent dispenser drawer by pulling it firmly

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:


Step 2: Remove the top part of the fabric conditioner compartment to aid in cleaning and flush it out under running warm water, to remove any traces of accumulated detergent

After cleaning, put the top part back into position.


Step 3: Make sure that all detergent residue is removed from the upper and lower part of the recess

Use a small brush to clean the recess.


Step 4: Insert the detergent drawer into the guide rails and push it in

Run the rinsing programme without any clothes in the drum.


Regularly clean the detergent drawer to prevent the build-up of detergent residues.

Make sure the detergent drawer is clean

Time: 10 min

If the dispenser drawer or the sprinkler plate over the drawer is very dirty or covered in limescale, the water may flow out and cause the problem.

Clean the dispenser drawer in accordance with the user manual and try the appliance again.

GUIDE FOR CLEANING - The below diagrams do not show every possible variation of the drawers in our range, however the principles on how to remove the drawer and compartments remain the same.
Find user manual
For a more specific guide on your exact model please refer to the user manual

Step 1: Remove the detergent dispenser drawer by pulling it firmly

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:


Step 2: Remove the top part of the fabric conditioner compartment to aid in cleaning and flush it out under running warm water, to remove any traces of accumulated detergent

After cleaning, put the top part back into position.


Step 3: Make sure that all detergent residue is removed from the upper and lower part of the recess

Use a small brush to clean the recess.


Step 4: Insert the detergent drawer into the guide rails and push it in

Run the rinsing programme without any clothes in the drum.


Regularly clean the detergent drawer to prevent the build-up of detergent residues.


6
Excessive foaming/too much detergent
Visited

Switch off the machine and clean the drain pump/filter

Time: 10 min

When a lot of soap powder is used or a lot of foam is produced, the level system can get blocked by foam.

Excessive detergent use can build up inside the appliance and cause bad smells and stains on clothes.


Step 1: If possible, remove the foam from inside the drum


Step 2: Add some cold water either through the detergent drawer or directly onto the foam


Step 3: Run a quick rinse and spin programme


Step 4: Next you will need to clean the drain pump/filter

Warning: Disconnect the mains plug from the mains socket. Do not remove the filter while the appliance operates. Do not clean the pump if the water in the appliance is hot. Wait until the water cools down. 

Step 5: Open the pump cover


Step 6: Place a suitable bowl below the drain pump access to collect the water that flows out

Open the chute downwards. Always keep a rag nearby to dry up any water spillages when removing the filter.


Step 7: Turn the filter 180 degrees in an anti-clockwise direction to open it, without removing it

Let the water flow out into the bowl.

When the bowl is full of water, turn the filter back and empty the container.

Repeat this step until the water stops flowing out.


Step 8: Turn the filter anti-clockwise to remove the filter


Step 9: Clean the filter by rinsing it under a tap

Buy spare parts & accessories
If the filter appears to be damaged or broken, we recommend buying a new one

Step 10: Put the filter back into the special guides by turning it clockwise

Make sure that you tighten the filter correctly to prevent leakages.


Step 11: Close the pump cover

Note: When you drain the water with the emergency drain procedure, you must activate the drain system again. Put 2 litres of water in the main wash compartment of the detergent dispenser.

Step 12: Once the filter and pump are clean, then run a rinse and spin cycle without any soap powder


Step 13: Carry out a maintenance wash (the hottest cycle)

Switch off the machine and clean the drain pump/filter

Time: 10 min

When a lot of soap powder is used or a lot of foam is produced, the level system can get blocked by foam.

Excessive detergent use can build up inside the appliance and cause bad smells and stains on clothes.


Step 1: If possible, remove the foam from inside the drum


Step 2: Add some cold water either through the detergent drawer or directly onto the foam


Step 3: Run a quick rinse and spin programme


Step 4: Next you will need to clean the drain pump/filter

Warning: Disconnect the mains plug from the mains socket. Do not remove the filter while the appliance operates. Do not clean the pump if the water in the appliance is hot. Wait until the water cools down. 

Step 5: Open the pump cover


Step 6: Place a suitable bowl below the drain pump access to collect the water that flows out

Open the chute downwards. Always keep a rag nearby to dry up any water spillages when removing the filter.


Step 7: Turn the filter 180 degrees in an anti-clockwise direction to open it, without removing it

Let the water flow out into the bowl.

When the bowl is full of water, turn the filter back and empty the container.

Repeat this step until the water stops flowing out.


Step 8: Turn the filter anti-clockwise to remove the filter


Step 9: Clean the filter by rinsing it under a tap

Buy spare parts & accessories
If the filter appears to be damaged or broken, we recommend buying a new one

Step 10: Put the filter back into the special guides by turning it clockwise

Make sure that you tighten the filter correctly to prevent leakages.


Step 11: Close the pump cover

Note: When you drain the water with the emergency drain procedure, you must activate the drain system again. Put 2 litres of water in the main wash compartment of the detergent dispenser.

Step 12: Once the filter and pump are clean, then run a rinse and spin cycle without any soap powder


Step 13: Carry out a maintenance wash (the hottest cycle)


7
Door closed between washes
Visited

Leave the door and detergent drawer slightly open after every wash

Time: 1 min

A closed door can create unpleasant smells and spots on the door seal.

Always leave the door ajar/slightly open after every wash and open the dispenser drawer slightly at the same time so that the machine can dry out between washes.

Assure that the appliance is installed in the room with good ventilation.

Leave the door and detergent drawer slightly open after every wash

Time: 1 min

A closed door can create unpleasant smells and spots on the door seal.

Always leave the door ajar/slightly open after every wash and open the dispenser drawer slightly at the same time so that the machine can dry out between washes.

Assure that the appliance is installed in the room with good ventilation.


8
Dirty door seal
Visited

Remove mould and soap powder residue on the rubber seal

Time: 1 min

Try to remove the mould using sodium carbonate crystals, thick bleach or dishwasher cleaner, which helps to dissolve any stubborn mould and soap powder residue.

To prevent mould, leave the door ajar and dry the door seal after every wash cycle.

Buy spare parts & accessories
You can get our Care & Maintenance products here
Warning: Be sure to wear rubber gloves and protective goggles during this cleaning operation.

Remove mould and soap powder residue on the rubber seal

Time: 1 min

Try to remove the mould using sodium carbonate crystals, thick bleach or dishwasher cleaner, which helps to dissolve any stubborn mould and soap powder residue.

To prevent mould, leave the door ajar and dry the door seal after every wash cycle.

Buy spare parts & accessories
You can get our Care & Maintenance products here
Warning: Be sure to wear rubber gloves and protective goggles during this cleaning operation.

If your issue remains after following the instructions above, we recommend you contact us.