Washing machine displays error message C9 or F9

Last updated 03/06/2020 07:11


  • Washing machine displays error message C9 or F9

Applies to

  • Washing machine


Resetting is recommended on early machines. 

Resetting guide:

C9 error:

  • Start by closing the door and setting the cycle selector to zero. 
  • Press the two buttons at the top (soak and pre-wash).
  • At the same time, turn the cycle selector counter-clockwise to the delicate spin cycle.
  • Then release the two buttons and continue turning the selector counter-clockwise all the way round to off (almost one full turn).  
  • Try to wash normally.
  • If the display continues to show error C9, the bearings in the appliance’s motor may be faulty.

Important: Only reset the appliance once. Frequent resetting contributes to wearing off of the motor.


  • If the problem reoccurs, there is probably a fault of the motor or the motor’s bearings.

If the above suggestion do not resolve the issue, contact an Authorized Service Center.


  • Error message C9 or F9 indicates an imbalance during a spin cycle.
  • faulty motor or motor bearings
Book a repair
Book a repair

Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

Repairs for no more than £140 or £16.49 per month
Book a repair
Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.