Connected appliances - The appliance cannot be registered

Last updated 17/03/2020 11:54


  • The appliance cannot be registered

Applies to: 

  • Appliances with connectivity feature


  • Check if your WiFi network connection is updated and encrypted

Perform the following instructions:

1. Find your Wi-Fi connection in the list of available networks on a mobile device of your choice.

  • If you see a padlock icon next to the name of your Wi-Fi network, it means you are using some form of encryption. If not, proceed to step 2.
  • Check your Wi-Fi network configuration settings for the type of encryption being used.
  • Choose WPA2, if available, and proceed to step 3. If WPA2 is not available, go to step 2.

2. Check if your router supports WPA2 as a form of encryption. If it does, proceed to step 3. 

If it does not, you might have to upgrade your router. 

3. Go to network configuration settings to set up a WiFi network name and a password.

  • You might have to reboot your router to complete the process. 
  • Select the new WiFi network connection on each device and enter the password. 


  • WiFi network connection might be unencrypted OR the encryption itself might be outdated. An updated and encrypted network connection is a pre-requisite to be able to run the application.


Book a repair
Book a repair

Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

Repairs for no more than £140 or £16.49 per month
Book a repair
Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.