Clothes Not Drying / Clothes Still Wet At End Of Tumble Dryer Cycle

Last updated 19/02/2021 14:36


  • clothes not drying are still wet at the end of the cycle

Applies to

  • Washer dryer 
  • Tumble dryer


 Do not overload the appliance.

  • Overloading can reduce the heat circulation around the clothing thus extending the drying time. 
  • de-tangle clothes before adding to the dryer to reduce drying time.
  • select the correct drying program for the items in the drum.

 Check if the filters are clean.

  • If the filters, condenser and/or heat exchange are dirty, it may be the reason why the machine is not heating up.
  • See the user manual for information on how to clean and maintain your appliance. Download user manual.
  • The filters may appear clean but still be blocked.
  • You can check the filters by holding them up against the light or under a tap and seeing whether  water can flow through them.
  • If no water passes through the filters, clean them and check them again.
  • If water will still not pass through the filters, replace them.
  • Filters and accessories are available via the Web shop 

 Avoid opening the door during the first 10 minutes of the drying cycle. (applies to a heat pump tumble dryer)

  • If the door is opened, heating will be delayed.
  • If the door is opened during a drying cycle, the drying time may be extended by up to 20–30 minutes each time the door is opened
  • The door must be closed during a drying cycle. Restart the cycle and keep the door closed.

 Check if the appliance is displaying an error code

  • The error message can be a code in the display, a flashing LED or a sequence of beeps.
  • If an error code is displayed, see the user manual for troubleshooting.


 Check whether the appliance is getting hot:

  • Firstly, clean the appliance and then start a timed cycle of at least 120 minutes with no load.
  • After one hour, open the door and check whether the drum is hot inside (with at least 20 minutes remaining on the display).
  • If the inside of the drum is hot, the heating system is working. In tumble dryers fitted with a heat pump, you can often also hear whooshing or sloshing noises from the appliance when it stops.
  • If the appliance is still not hot after an hour of the program, we recommend requesting a visit by a service engineer. 

 Check if the ambient temperature is between 5°C and 35°C.

  • If the ambient temperature is too low or too high, the tumble dryer may not operate correctly.
  • Place the dryer in a room which has a suitable temperature.
  • If the dryer is located in a room, make sure that the temperature of the room is between 5°C and 35°C.
  • If the room temperature is not within this range, the tumble dryer may not operate correctly and will not heat up.
  • Heat the room in which the tumble dryer is situated until it reaches a suitable temperature, or move the dryer to another room which is at a suitable temperature.

 Reset the appliance

  • Remove the plug from the socket, wait 3 minutes and then plug it in again.

  • If the above does not resolve the problem, request a visit by a service engineer. You can book a visit here
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