There is damage, a crack, scratch or hole in the wine cooler

Last updated 15/10/2019 07:19


  • My freezer / refrigerator / fridge freezer / wine cooler is damaged.

Applies to

  • Freezer
  • Refrigerator
  • Fridge freezer
  • Wine cooler


1. If the damage was discovered when unpacking the appliance, contact your retailer immediately to find out whether it was damaged during delivery.

Do not attempt to connect or use the appliance.   

2. If the damage was discovered after installation and first use, contact your installer to check whether  it was damaged during installation.

3. If the damage resulted from something being stored in the appliance or other mechanical causes, a hole or crack, for example, can be concealed using an all-purpose sealant.

Ensure the sealant is approved for use in environments where food is stored.

4. If hinges, lights or other parts are damaged, they can be replaced easily.  

If you wish to replace parts yourself, you can find spare parts, accessories and care products in our Webshop.

5. Contact an Authorized Service Center.

If the above advice does not resolve the problem, we recommend requesting a visit by a service engineer.



Book a repair
Book a repair

Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

Repairs for no more than £140 or £16.49 per month
Book a repair
Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.