Temperature is too high in the fridge / fridge not cooling

Last updated 16/01/2024 11:20


  • The fridge is too warm
  • The temperature is too high in the fridge
  • The fridge is not cooling

Applies to

  • Fridge freezers
  • Refrigerators


1. Wait approx. 12 hours for the appliance to achieve the correct temperature if you have just set it up.

2. If you have just placed a large number of food items into the appliance, the alarm will stop sounding when the temperature is normal again.

The temperature can increase after loading a big amount of fresh food, use the shop mode to decrease the temperature quicker.

3. Check whether the fan inside the appliance is on and running (if your appliance has a fan).

You can check the fan by closing the door for a moment and opening it again. 

Right after opening the door, you can hear whether the fan is running and whether it is stopping too soon. 

4. Ensure that the appliance stands level.

Adjust the feet on the bottom and check the level with a spirit level.

5. Check whether the appliance is installed and secured correctly so that the door closes tightly (integrated appliances). 

6. Check manually whether the door seal is clean and undamaged.

7. Check whether the door is closed properly and avoid leaving the door open for a long time. 

8. Check whether the door hinges are secure and undamaged. 

Replace any defective hinge parts. 

9. Check that the appliance is cooling correctly.

  • Measure the temperature with a thermometer in a glass of water placed inside the fridge. 
  • If the temperature is between +4 to +5°C, the fridge is working correctly. 
  • The core temperature of foodstuffs is more important than the internal air temperature of the fridge, as air temperature will fluctuate during each refrigeration cycle (between the refrigeration compressor starting and stopping). 
  • Please note that cheaper thermometers may show variations of ±1–2°C or more.
  • Adjust the temperature by turning the temperature regulator or via the control panel.    

10. Check that the appliance has been installed with adequate ventilation.

You can find the ventilation requirements in your user manual or installation guide. 

11. Check that the protective packaging has been removed from the door (integrated appliances).

12. Check whether the ambient temperature is too high or too low relative to the climate class on the rating plate.  

13. Defrost the appliance and switch it on again.   

14. Place the freezer to the LEFT and the refrigerator to the RIGHT side if you want to install them Side by Side (close together).

15. Contact an Authorized Service Center.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

See our helpful video guides

Fridge & Freezer How Tos & FAQs

Tips for saving energy at home when using your fridge and freezer

With energy prices soaring, it’s never been a better time to rethink how you use the appliances in your home to save energy and money. Besides helping your household budget, it will also benefit the planet, reducing CO2 emissions. Here are some helpful tips on how to reduce energy when using your fridge and freezer

  • Keep to the recommended temperatures. 4 degrees for the fridge and -18 for the freezer. This secures an ideal balance between keeping food fresh and using the minimum amount of energy
  • Avoid putting warm food in the fridge. This makes the fridge work harder to cool down – using more energy
  • Don’t keep the door open for too long when deciding what to eat. This allows for the temperature to increase

See other helpful tips to save energy and money

Efficient energy-saving tips for your home to lower your energy costs

Book a repair
Book a repair

Need to arrange a repair technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.