The door of the oven does not close properly

Last updated 03/02/2023 11:58


  • The oven door does not close properly
  • The oven door is stuck and cannot close
  • Hot air or steam escapes through the door during oven operation

Applies to

  • Integrated single and double ovens
  • Freestanding cookers


To rectify a door not sitting straight on the appliance or not closing there are a few things that can be checked. If you have recently taken the door off for cleaning or maintenance purposes please head to this page to ensure that you have followed the correct process.  

1. Check the door release catch is not open

If you have recently removed the oven door to assist with cleaning the door release catch may still be in the 'open' position.  If the clip is open, the door will not sit straight. Below shows different hinge types in the open position. 

2. Door hinge arm is stuck in the closed position with the door removed.

For most AEG single ovens and built-in double ovens, it is possible to lever the hinge arm out using a pry bar or flathead screwdriver. Once the arm is leveraged away from the oven housing enough push the arm all the way down to the horizontal position. Check to make sure the catches are set to open - Single oven push down on the tabs - built-in double oven lift up on the tabs (refer to open position images above). Slide the door back onto the hinge arms. Ensure the door is fully seated before closing the catches. 

For most Zanussi single ovens, the hinge arm remains attached to the door. If the hinges snap back into the closed position after the door has been removed, the hinge arms will need to be leveraged to the open position. Using an adjustable spanner or water-pump pliers, grip the hinge arm as detailed in the image below and carefully pull the hinge open. Once open make sure to lock the hinge in position with the locking toggle as per the previous step. It is now possible to fit the oven door in place. 

3. Check that the panes of glass are in the correct order

If you have recently taken the door off to clean between the glass panes please check that they are back in the correct positions and that the plastic top of the door is fully back into its original position.

3. Inspect the door seal

Check that there is no damage to the door seal that could cause obstruction. If the seal is damaged these are available at our web shop to replace. 

If you have tried all of the above and the door is still not sitting in the correct position or not closing we would suggest that you contact an authorised service technician to come out and diagnose and repair the issue. 

If you found the information helpful, please give us a thumbs up below. If this information did not resolve your question, please leave a thumbs down and comment on how you feel the article could be improved by one of our team. Please be aware that our team are continuously reviewing and editing articles so constructive feedback is very useful. 

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