Connected oven shows message “could not complete update” in app

Last updated 22/05/2023 06:37


  • The app is showing the message “Could not complete update

Applies to

  • Connected Ovens


If the message “Could not complete update” is shown on the App we recommend the following steps:

1. Delete the existing WiFi connection in the oven by clicking:

  • Settings (the settings steps might be slightly different depending on the user interface)
  • Connection
  • Forget Network

2. Onboard the oven again (re-connect the oven to the app) and wait at least 48 hours

3. If that does not work then try to

  • Re-install the app on your smartphone with the latest available version
  • Re-connect the oven to the App

4. If the above steps do not work then try to:

  • Unplug the oven from the power supply for at least 30 minutes. Afterwards, connect the oven to the App again
  • Wait at least 48 hours

Contact an Authorized Service Centre.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

Book a repair
Book a repair

Need to arrange a repair technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Find your User Manual
Find your User Manual

Solve problems and find instructions and other documentation for your product.

Electrolux Smart Home
Electrolux Smart Home

A smart home with Taste, Care, Wellbeing and Peace of Mind experiences for better, more enjoyable and sustainable living.