Scratched / cracked glass on my cook top

Last updated 14/10/2019 13:49

Issue:

  • Scratched / cracked glass on my cook top

Applies to:

  • hob

Resolution:

1. Superficial scratches on cooking surface can occur during daily usage.

  • Since the surface of the cooking fields is usually black without a pattern, the scratches on these - in contrast to cooking areas with decorative printing - are more noticeable.
  • Scratches can not be undone and do not impair the operability of the cooking field.
  • They are not covered by the guarantee.

2. To avoid these scratches: 

  • Immediately remove spilled spices, such as salt.
  • Check the bottom of your cookware for leftover food/grains stuck to the bottom.
  • Always lift your pots and pans, do not slide pots them on the hob.
  • Refrain from putting a hot saucepan lid down on the glass plate and leaving it to cool down there.
  • Clean the hob always immediately after use. Care products for the glass ceramic cooking field can be found in our Webshop. 

3. The glass plate cracks from one edge to the other, never in the middle.

4. To replace the glass plate, we recommend requesting a visit by a service engineer.

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