One of the rings on my Gas Cooker/Hob won’t stay alight?

Last updated 01/07/2020 10:15

Issue

The Burner flame goes out after you have let go of the control knob 

Applies to

Freestanding Cooker

Gas Hob

Resolution

Push the control knob down and turn it counterclockwise to the maximum position, don't try to ignite the burner on a minimum position.

After you have lit the flame, keep the knob pushed for equal or less than 10 seconds.

Check the burner cap and crown are positioned correctly and the burner crown is clean or if you just cleaned them make sure they a completely dry 


If the above steps don't resolve the issue then a service visit by one of our approved service providers is recommended.

Cause

The burner cap or crown are not placed correctly or blocked with debris/water 

The thermocouple has failed 

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