Issue
Impact damage / cracked glass on hob
Applies to
Induction Hob
Resolution
If the glass ceramic surface / glass surface is cracked, switch off the appliance and unplug it from the mains. In case the appliance is connected to the mains directly using junction box, remove the fuse to disconnect the appliance from power supply. The glass top on the appliance can be replaced and we would suggest this being carried out by an authorised service technician.
You can either click the link at the side of the article to have further details or click here to book a service visit online. Impact damage is not covered by the warranty so the service visit will be chargeable. Alternatively if you would like to discuss with with one of our agents we would recommend using our live chat function found here.
Do not attempt to replace cracked or broken glass yourself as this could lead to injury or further damage to the hob or your property.
If you found the following information helpful, please give us a thumbs up below. If this information did not resolve your question, all constructive feedback is welcome.
