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Service Terms & Conditions

Service Privacy Policy

This privacy policy sets out how Electrolux uses and protects any information that the customer gives when he/she uses our service.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our customer care organisation; you can be assured that it will only be used in accordance with this privacy statement.

 

What we collect

We may collect the following information:

 

Name

Contact information including email address, phone and address

 

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:

 

Schedule, deliver and complete a service visit to your home either through an Electrolux service technician or a third party technician contracted by Electrolux to deliver this service to you

 

As part of the service visit or service transaction we may send you an email afterwards to ask for your feedback in a short survey

 

Internal record keeping of service visits and transactions

 

Record keeping to ensure quality services in the event that you contact us again with a question or issue with your Electrolux product

 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property or safety.

 

Limits of Information use

 

We will not use any information collected for purposes of a service visit or transaction for any future marketing purpose

 

We do not sell, trade or otherwise transfer to outside parties your personal and identifiable information for any marketing or other purpose not related to the service visit and experience

 

Any personal and identifiable information transferred to a trusted third parties who are assisting us in conducting our business or servicing you will be kept confidential and maintained and protected to the same standard as it is with Electrolux

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Our repair service comprises of the preparation of the service visit (e.g. agreement on appointment for the service visit), the repair service and post processing (e.g. questionnaire on consumer satisfaction with our repair service). For preparation and post processing we and/or our service providers and partners will contact the consumer who has ordered the service visit (“Customer”) by mail, e-mail, fax or phone call. Personal data received from the “Customer” in connection with a repair visit will be processed in line with UK data protection laws. The post processing is an integral part of our service contract in order to ensure that the repair service meets all relevant requirements and to be able to take further remedial action if and when we deem that this may be appropriate based on the Customer’s feedback